Shipping & Returns

Shipping rates below are only indicative. The actual shipping rates will be shown at checkout.

Shipping Rates / Free Shipping (amounts in EUR)

Estimated Delivery Times
 

IMPORTANT NOTES

Please note that shipments outside EU zone may be subject to customs clearance and additional fees. Check with your local customs office what custom procedures/rules apply in you country. Possible customs charge is paid by the customer.

Cash on Delivery (COD) is available in Slovakia. No additional fee is charged if you decided for COD.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Delivery times are summarized on top of this page. Delivery times in the table above are estimates only and may vary in certain circumstances.

All flies are in stock ready to be ship immediately and there is no minimum order quantity.

Shipping complaint procedures

In rare unfortunate event when the package get lost during transit, the complaint procedure is initiated, which may take some time. The speed of the process is beyond our control, and is dependent on the policies and procedures of the courier company or postal service that was used to deliver the package.

If you have used a courier service (such as GLS), the complaint procedure may take up to 1 month. If you have used the post, the complaint procedure may take 1-2 months. During this time, the courier company or postal service will be conducting an investigation into the whereabouts of your package.

We understand that this may be a frustrating process, but please know that we will do everything we can to assist throughout the investigation. We will work closely with the courier company or postal service to ensure that your complaint is resolved as quickly as possible.

Cancellation Rights / Returns Policy

If you aren't completely satisfied with your purchase, you may return it for a refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If a product is returned in unsellable condition we will ship the product back to the customer.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. 

Address for the returns is:

FS Europe s.r.o.
Tatranska 1234/6
04001 Kosice
Slovakia

If you cancel the order, we will process a refund without undue delay. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back. If the order was already shipped and cancelled afterwards due to the fact that product was faulty, we will reimburse the costs of delivery as well (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Orders not collected by the addressee and returned to the shop will be refunded in full, excluding a shipping charge already incurred.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Customer is responsible for return postage costs. We recommend you use a traceable delivery solution as we cannot be held responsible for non-arrival of goods.

Last edited on: 1 January 2024